Customer Service Representative
Join our team as a passionate Customer Service Representative, crucial to our customer satisfaction. Request management, assistance and rigorous monitoring are at the heart of this position. Full-time permanent contract.
JOB DESCRIPTION
We are looking for a passionate Customer Service Representative to join our team and play a crucial role in customer satisfaction. As a Customer Service Representative, your main responsibilities will be:
Management of customer requests and complaints via different communication channels (telephone, email, chat, social networks, etc.).
Answering customer questions, resolving problems and processing requests with quality and professionalism in mind.
Assistance and advice to customers on the use of our products or services, ensuring that clear and precise information is provided.
Monitoring customer files and updating information in the customer relationship management (CRM) system.
Collaborate with other departments within the company to ensure effective resolution of customer issues.
Participation in the continuous improvement of customer service processes and tools.
YOUR PROFILE
We are looking for a Customer Service Representative with the following qualities:
Previous experience in a similar role, preferably in the service or consulting sector.
Excellent communication skills, with the ability to actively listen, empathize and communicate in a clear and courteous manner.
Strong customer orientation, with a strong desire to satisfy and build customer loyalty.
Ability to manage difficult or conflictual situations calmly and professionally.
Rigor and organization in monitoring customer files and time management.
Mastery of IT tools and ease in using customer relationship management (CRM) software.
CONTRACTUAL ELEMENTS
The position is to be filled on a permanent, full-time basis.
Based in Bordeaux, with the possibility of teleworking.
Restaurant coupon.
CANDIDACY
If you are driven by customer service and want to help provide an exceptional experience for our customers, we would love to have you on our team. Here's how to apply:
Send your CV and a cover letter to the following address: contact@39advisory.com or via the form on the job description.
If your application is successful, we will contact you to plan the rest of the recruitment process.
Please note that only complete applications will be considered.
39 advisory is an international provider of IT consulting and integration services. Constantly evolving
The environment and the rapid growth of our client’s business, we offer you the opportunity to learn and
Improve your technical and general skills with the coaching of leading professionals. Our approach
The advice is focused on achieving the objectives of our clients but also on respecting the needs of our employees
well-being. We are also proud to offer certification paths for our employees to follow
with the latest developments in their field.
You will be able to work on complex international projects (Europe, USA, APAC), some occasional
travel may be required. The position within the company will ensure a rapidly growing environment
to reach higher responsibilities according to your part of career (technical manager, project management,
Operational analysis) and team management responsibilities.
Fluency in English is mandatory, French or German is a plus.
We are looking for developers with a good command of Java and who are ready to develop their
skills to manage the Appway platform. Appway is a software company providing Business Automation
solutions that improve the employee and customer experience, improve process efficiency and ensure
Commercial performance for banking and financial multinationals. Appway Platform is a J2EE
web application that can be run on an on-premises infrastructure, on a cloud infrastructure or in
containers. On the server side, Appway requires the Java Development Kit (JDK) and a Java
application server or servlet engine - For more information, click here: https://community.appway.com/screen/kb.
