Baskin
Automate the customer onboarding process
About the project
Baskin Wealth Management takes a rigorous approach to managing wealth. The portfolio manager assesses unique needs and develops a tailored strategy, integrating investment advice, tax services, retirement planning, estate planning and philanthropic goals.
The client needed to automate their customer onboarding processes, and although they all had their particularities, some topics were common: collecting information from all parties related to the process; filling out and signing documents; approvals and integrations with their end systems.
The challenge
The organization of workshops and analysis of integration processes have been undertaken, but the balance between automation and diversity of systems remains a major challenge, requiring an integrated solution.
Despite organizing workshops and analyzing documents to map integration processes, challenges remain. Automation, while robust in monitoring and auditing, has revealed complexities related to the diversity of existing systems and customer data. The delicate balance between standardization for automation and flexibility for individual idiosyncrasies proved to be the main challenge. Thus, the search for an integrated and agile solution remains at the heart of efforts to overcome these obstacles.
The solution
Workshops were held to understand and map the onboarding processes, along with a set of documents that were analyzed to organize what information the process should collect, which parties play what roles, and how these documents should be signed .
Workshops were carefully organized within the project to understand the integration processes in detail. These sessions made it possible to map each step of the process, identifying the stakeholders and their respective roles. At the same time, an in-depth review of a set of documents was carried out. The objective was to structure the information necessary for the integration process. It was crucial to determine what information these documents should collect, which actors were involved at each stage and how the documentation should be managed, including signing processes. This methodical approach aimed to ensure effective implementation of onboarding processes, maximizing clarity, accountability and consistency at every stage.
The results
The automated process provided robust tools to control and understand new customer onboarding, auditing of actions and information, as well as enable businesses to do better reviews and approvals of these processes.
Deploying the automated process provided robust tools to effectively oversee and understand new customer onboarding. It has strengthened actions and information auditing capabilities, making it easier for companies to conduct in-depth reviews and make more informed decisions during approval processes. This automation enabled more proactive monitoring, ensuring increased data integrity and transparency throughout customer onboarding operations. Additionally, it helped streamline processes, improving overall efficiency and providing a more reliable framework for necessary assessments and validations. In summary, the automated process has significantly strengthened control, auditing and decision-making within companies, thereby improving the management of new customer onboarding.
